We are very sorry that the Clinical Support Fee was an unexpected cost at your pet’s appointment, and we appreciate you reaching out with your concerns.
The fee for wellness exams is still covered by your Thrive Plus Membership. The typical exam cost included within your membership covers the doctors time and attention during your appointment. We understand sensitivity to price changes; the veterinary care industry and our team members are not immune to the inflationary pressures being felt across the country.
We have recently implemented the Clinical Support Fee as a result of those pressures and to maintain the level of care and support our patients and their pet parents have come to value and expect. The Thrive Plus membership pricing unfortunately does not account for this new fee and is therefore not included within our plan benefits. To provide our team members with the support they need, we cannot void or discount it at this time.
We are dedicated to providing high quality patient care and thank you for continuing to entrust your pet’s care to our medical staff at our trusted hospitals.